Exchange Policy

At Zoyci.com, we strive for customer satisfaction. If you are not happy with your purchase, we offer exchanges within 7 days of receiving the product.

1. Conditions for Exchange

• Item must be unused, undamaged, and in original packaging.
• Exchange requests must be made within 7 days of delivery.
• Original receipt or proof of purchase is required.
• We do not accept exchanges for items that have been worn or altered.

2. How to Request an Exchange

Customers can request an exchange easily by following these steps:

• Log in to your account on Zoyci.com.
• Go to Order History and select the order containing the product you want to exchange.
• Click on Request Exchange and follow the instructions.
• Provide a clear image of the product in its original condition if required.
• Once your request is reviewed, you will receive further instructions via email.

3. Items Not Eligible for Exchange

Some products cannot be exchanged, including:

• Perfumes that have been opened or used.
• Footwear with visible signs of wear.
• Discounted or final sale items.

4. Exchange Processing Time

Once we receive your returned item, we will inspect it and process the exchange within 5-7 business days.

5. Need Help?

If you have any questions, feel free to reach out at Contact@zoyci.com or visit our website: www.zoyci.com